Shipping and Returns
NOTICE: Shipping Delays - Due to some unfortunate delays in our system, all orders may take 4 weeks to ship. Please enjoy free shipping with every purchase as we work to resolve this problem.
- Charges are based on the total weight of packaged merchandise shipped to each address.
- All shipping charges include handling, order processing, item selection, packaging and transportation of items.
- Additional shipping charges may apply to some items due to large size or location.
- Price estimates are shown in the cart and final cost per weight range is determined based on shipping address during checkout.
Return Policy for U.S. and Canadian Customers. We are so certain that you will see the value and benefits of using your Vitamix each day that we are happy to offer a risk-free, 30-day, in-home trial. If you are not completely satisfied and don't find Vitamix to meet your expectations, simply return it within 30 days for a full refund - we will even pay for return shipping. Vitamix stands behind its products and our commitment to your satisfaction is our top priority.
If you choose to return your Vitamix machine after the 30-day trial period, a restocking fee will apply and you will be responsible for shipping. To return a machine or other product purchased from Vitamix at any time, you will need a Return Authorization (RA) number. To obtain this number, call 1-800-848-2649, option 2.
Credit for all returns will be refunded in the same manner as the original payment.
Return Fees: After 30 days, the customer is responsible for the cost of return shipping.
Product returns between:
- 60 days - 90 days the restocking fee is 15% of the purchase price
- 91 days - 6 months the restocking fee is 25% of the purchase price
- 6 months - 1 year the restocking fee is 35% of the purchase price
- No product returns are accepted after 1 year from the date of purchase.
Before returning any product, please contact our customer service department at 1-800-4DRINK4. Vitamix is not responsible for items returned without authorization.
Goods may not be returned without a return authorization (RA) number from Vitamix.
All cartons returned must be marked with the return authorization number. In order for merchandise to be returned, it should be in the original carton and unopened. Absolutely no returns will be accepted after 120 days of ship date.
Special merchandise built to a buyer's specification may not be returned. Returned goods must be shipped to Vitamix prepaid and will be credited at invoice less 20% restocking charge.
The restocking charge will be reduced to 10% if a replacement unit is ordered at time of return.
Please contact the local dealer or retailer where you purchased your Vitamix machine for its return policy details.