FAQ - Orders

We’re sorry for this inconvenience. Please contact a sales representative who can help you with your order.

Yes, please contact Customer Service to request a copy of your receipt.

Creating an account makes online shopping easier with the ability to save addresses and track online orders. You can also save your favorite recipes, so they’re always accessible when you need them.

At this time, you may only track orders that were placed on www.vitamix.com if you've created an online account. To do this, log in to your account, and click on "Online Order History." However, we do send an email notification to the email address on the customer account when each order is placed.

The shipping and delivery timeframes below are estimations only, not guarantees. Actual delivery times are subject to product availability, destination address, and the shipping option you’ve chosen. Once your items ship from our warehouse, you will receive a shipment notification email with tracking information. Please note that Priority shipping is not available in Canada.

• Standard Shipping - Ships in: 7-10 business days, Estimated Delivery: 8-15 business days
• Priority Shipping - Ships in: 2-4 business days, Estimated Delivery: 3-5 business days