FAQ - Returns

You have the right to return unwanted goods within 7 days without giving a reason. This cooling off period starts on the day after the day the products are received by you. During this time, you must inform us that you wish to cancel your contract by email at service@vitamix.com, by telephone at 0800 5870 019 or by fax at +1 440.235.3726. We will reply with a Returns Authorisation Number to be included in your shipment when you return the product.

You should return the products to us with the Returns Authorisation Number you’ve obtained from Customer Service, in secure packaging immediately to the following address:

Vita-Mix Europe Ltd.
c/o Sparks Transport
Wells Road
Glastonbury, Somerset
BA6 9AG
United Kingdom

You may be responsible for the cost of returning any products to us. Alternatively, we can collect the products from you, but you may have to pay the cost to us of recovering the products.