FAQ - Service/Repairs
Open How can I send my machine to Vitamix® for service?
Contact Customer Service, and have your serial number available at the time of the call. The serial number is located on the back or bottom of the motor base, under the bar code.
Open How much does it cost to send my machine to Vitamix® for repair when it is out of warranty?
The shipping and handling fee is dependent on the carrier, content of package, and distance.
Open If I send my machine in for a repair, when can I expect it back?
Repairs normally take 2-3 business days to complete. Additional time will be needed for shipping and handling. Contact Customer Service for an estimated delivery time, and have your serial number available at the time of the call. The serial number is located on the back or bottom of the motor base, under the bar code.
Open Do you have an authorized repair station in my area?
Please visit our online Service Centre for more information about having your Vitamix® machine repaired.