Service Centre

For Home

Service, repair or replacement of Vitamix containers or blades must be performed by a Vitamix authorized service center.

To speak to someone about having your Vitamix product serviced, please call 0800 5870 019 or email service@vitamix.com.

If your machine or container is still under warranty, Vitamix will repair it at no cost to you, including two-way shipping*. If your warranty has expired or the parts or service is due to negligence, Vitamix is able to service machines, depending on availability of parts. You will be notified of the cost of repair upon our receipt and examination of the machine.

You may also visit our Online Store for additional containers or supplies.

International Service

Please contact your local dealer for servicing of your Vitamix machine.

*Thank you for being a Vitamix customer. Our machines are designed to be serviced in the country in which they were purchased. If you have moved to another country, please contact our Customer Care Center and we will strive to find an approved service center nearby. If one cannot be located and the machine must be sent to the country in which it was purchased, please be aware that you will be responsible for the cost of two-way shipping, as outlined in your owner’s manual.

For Business

Vitamix or its Authorised Service Providers service all machines still covered under warranty. For instructions on how to send your machine to Vitamix for service, please contact Jestic Foodservice Equipment.

When calling, please have your serial number available, which can be found below the bar code on the back of the machine.

Jestic Foodservice Equipment
Units 3 & 4,
Dana Estate,
Transfesa Road,
Paddock Wood,
Kent,
TN12 6UU
Tel.: 01892 831 960

International Service

Please contact your local distributor for servicing of your Vitamix machine.