FAQ - The Quiet One
OpenFluid is pooling inside the sound enclosure and seeping out around the sound reducing pad onto the base of the machine. Why does this happen?
Although there are drain channels to move liquid away from the motor shaft, there are no drain channels to move the liquid out of the sound enclosure. The operator of the machine will need to remove the liquid using a soft cloth to absorb the liquid and then clean with warm, soapy water.
Make sure the machine is unplugged and the sound reducing pad is in place before installing the sound enclosure. Place the back cover of the sound enclosure on top of the sound reducing pad on the motor base. The magnets inside the motor base will hold the back cover in place. Install the Sound Enclosure Door by spreading the hinge points and sliding them over the hinge detents on the sides of the back cover.
The Quiet One Sound Enclosure is held in place by magnets. First, remove the door by spreading the sound enclosure hinge points away from the hinge detents on the sides of the back cover. Once the front door is removed, place one hand on the back of the motor base and place your other hand on the top corner of the back cover. In a diagonal motion, pull the top corner of the sound enclosure toward the front opposite corner of the machine.
OpenDo I have to remove the sound reducing pad or the centring pad to replace the drive socket on The Quiet One®?
No. The design of the machine is such that the drive socket can be removed or installed easily without having to remove these items.
Because of the sealing nature of the sound enclosure, fruit juice, sugars or mixes that are spilled onto the sealing gasket of the back cover may become excessively sticky and bond the door closed. If this occurs, remove the entire Sound Enclosure and soak it in a warm soapy water solution.
No, the sound enclosure is made from a polymer called Tritan™. This material is great for sound reduction and durability in certain applications, but it is not dishwasher safe.
No. If exposed to the high temperature in a dishwasher, the sound reducing pad will become distorted and possibly swell in size.
After removing the sound enclosure, use your thumb to roll one of the front corners of the pad upward and pull the gasket diagonally toward the opposite rear corner of the motor base.
Unless a warranty has been otherwise negotiated, Vitamix® warrants to the original end-user that:
If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.
If the motor base within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.
Container, Lid, Blade Assembly, and Sound Enclosure: (if included)
The container, lid, blade assembly and, where included, a Vitamix-manufactured sound enclosure are warranted against defects in material and workmanship for one year from the original date of purchase.
No. All materials for The Quiet One® and every other Vitamix® machine are specifically selected for their performance and diligently tested for their tolerance of such ingredients. However, never immerse the motor base in water or other liquid.
The Advance®, 2.0 litre Standard, 1.4 litre Standard, and 0.9 litre Standard containers all work with The Quiet One.
No. There are seals beneath the drive socket and base plate. In addition, the sound reducing pad has a lip around it that seals it to the base plate. The base plate has drain channels that funnel fluids away from the motor shaft.
There are two different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled.
To access this information on The Quiet One®:
With the machine in the “Off” position, hold down the number two programme button, and turn the machine on. Continue to hold the number two button for seven to ten seconds as it cycles through the temperature and cycle count number. See your Owner’s Manual for complete instructions.
You can check the motor temperature by turning the machine off, holding the number 2 button for 7 to 10 seconds and then reading the temperature. Under normal operation, the display will read Temp: Norm. If you do not see this reading, leave the machine off until the temperature returns to normal. To cool the machine, you can also operate the unit without a container, but with the sound enclosure door closed. This will circulate the warm air out and away, and bring cool air into the motor area.
No. If the sound reducing pad is placed on a dry, flat surface free from excessive heat, it will return to its normal shape after a few days.
No. The material will swell in size and become distorted. If this occurs, place the sound reducing pad on a dry, flat surface free from excessive heat, and it will return to its normal shape after a few days.
Wash the sound reducing pad with warm, soapy water. Rinse thoroughly and drain. Do not soak the pad in water as this can distort its shape.