FAQ - Returns
We are so certain that you will see the value and benefits of using your Vitamix® machine each day that we are happy to offer a risk-free, 30-day, in-home trial. If you are not completely satisfied with the performance of your Vitamix machine, simply return it within 30 days for a full refund—Vitamix will even pay for return shipping if you are in the U.S. or Canada. Vitamix stands behind its products, and our commitment to your satisfaction is our top priority. If you purchased your machine from a retailer, please contact the store for the details of its return policy.
Open What is the cost of return shipping if I do choose to return my machine within the 30-day trial?
If you are a U.S. or Canadian customer, you will receive free return shipping as part of the Vitamix® 30-day trial. Contact Customer Service for a pre-paid return shipping label and Return Authorization Number.
Contact Customer Service for instructions on trading your existing Vitamix machine for a new model.
Open What is the cost of shipping when I send my machine to Vitamix® as part of the trade-in program?
The shipping and handling fee is dependent on the carrier, contents of the package, and distance.