Vitamix® 5 Year Full Warranty

  1. Product Registration.
    Vita-Mix Corporation (“Vitamix”) strongly encourages you to register your purchase by completing and returning the product registration card that came with this Machine. You can register online at www.vitamix.com/warranty; or by calling our customer service department at 1-800-848-2649. Failure to register your product purchase will not diminish your warranty rights. However, registering your purchase will allow Vita-Mix to better serve you with any of your customer service needs.

  2. Who Can Seek Warranty Coverage.
    This Warranty is extended by Vitamix to the owner of this Machine for personal household use only. This Warranty does not apply to products used for commercial, rental or re-sale purposes. Should ownership of the machine change during the 5-year period, please update the Machine’s owner information at www.vitamix.com/warranty.

  3. What is Covered.
    Vita-Mix warrants to the owner that if this Machine (a “Machine” consists of a motor blender base and any containers purchased together) fails within 5 years from the earlier of the date of purchase due or date of delivery as permitted by law due to a defect in material or workmanship or as a result of normal wear and tear from ordinary household use, Vita-Mix will, within 30 days of receipt of the returned product, repair the failed Machine or component part of the Machine free of charge.

    If, in Vita-Mix’s sole discretion, the failed Machine or component part of the Machine cannot be repaired, Vita-Mix will elect to either (A) replace the Machine free of charge or (B) refund the full purchase price to the owner, unless Vita-Mix receives prior written notice of the owner’s preference.

  4. What is Not Covered.
    This Warranty does not apply to Machines that have been used commercially or in non-household applications. This Warranty does not cover cosmetic changes that do not affect performance, such as discoloration or the effects of the use of abrasives or cleaners or food build up. This Warranty is only valid if the Machine is used and maintained in accordance with the instructions, warnings and safeguards contained in the owner’s manual.

    Vitamix will not be responsible for the cost of any unauthorized warranty repairs.

    REPAIR, REPLACEMENT OR REFUND OF THE PURCHASE PRICE ARE THE EXCLUSIVE REMEDIES OF PURCHASER AND THE SOLE LIABILITY OF VITAMIX UNDER THIS WARRANTY. NO EMPLOYEE OR REPRESENTATIVE OF VITAMIX IS AUTHORIZED TO MAKE ANY ADDITIONAL WARRANTY OR ANY MODIFICATION TO THIS WARRANTY WHICH MAY BE BINDING UPON VITAMIX. ACCORDINGLY, PURCHASER SHOULD NOT RELY UPON ANY ADDITIONAL STATEMENTS MADE BY ANY EMPLOYEE OR REPRESENTATIVE OF VITAMIX. IN NO EVENT, WHETHER BASED ON CONTRACT, INDEMNITY, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, SHALL VITAMIX BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFIT OR REVENUE.

    Some states do not allow limits on warranties. In such states, the above limitations may not apply to you. Outside the U.S.A. other warranties may apply.

  5. What Voids this Warranty.
    Abuse, misuse, negligent use, alteration of the Machine, exposure to abnormal or extreme conditions, or failure to follow the operating instructions will void this Warranty.

    The Warranty is also void if repairs to the Machine or any component part of the Machine are performed by someone other than either Vitamix or an authorized Vitamix Service Provider or if any component part of a Machine subject to this Warranty is used in combination with a motor-base or container that is not expressly authorized by Vitamix.

  6. How to Obtain Return Authorization Under This Warranty.
    En caso de que la máquina o cualquiera de las piezas necesite servicio o reparación, llame a Servicio al cliente de Vitamix al 1-800-848-2649. Para los productos que no hayan sido registrados con Vitamix, se le solicitará la fecha de compra y un comprobante de la misma. Para los productos sujetos a la presente garantía, se le proporcionarán un número de autorización de devolución, instrucciones actualizadas para el envío y una etiqueta de devolución prepagada para la entrega. Vitamix asumirá los costos de envío estándar por concepto de devolución de una máquina o pieza para que le sea efectuado el servicio o reparación bajo los términos de esta garantía y para devolverle el producto tras la reparación o reemplazo. El comprador será responsable de asumir los costos derivados de la solicitud de envíos especiales.

    Dentro del territorio de EUA y Canadá, esta garantía se cumplirá directamente a través de Vita-Mix Corporation.

    Estados Unidos
    Vita-Mix Corporation
    8615 Usher Road
    Cleveland, Ohio 44138-2199
    1-800-848-2649
    service@vitamix.com

    Canada
    Vita-Mix Corporation
    200-1701 Shepard Street East
    Windsor, Ontario N8Y 4Y5
    1-800-848-2649
    service@vitamix.com

    Se considerará que usted ha aceptado el producto devuelto "en el estado en que se encuentra" al momento de la devolución a menos que usted le notifique a Vitamix sobre cualquier problema, incluidos daños por envío, dentro de las 48 horas siguientes a la entrega.

    SPECIAL INTERNATIONAL INSTRUCTIONS
    Si una máquina ha sido adquirida dentro de los Estados Unidos o Canadá, pero se encuentra actualmente fuera de estos países, todos los cargos e impuestos resultantes correrán a cargo del propietario. Llame al 1-800-848-2649 o envíe un correo electrónico a service@vitamix.com para conocer más detalles.