FAQ - Warranty/Registration

OpenHow can I tell if my machine is under warranty?

To find out if your machine is under warranty, contact Customer Service and have your serial number available, which can be found on the back or bottom of your machine's motor base, under the bar code.

OpenHow do I update my warranty information?

To update your warranty information, contact Customer Service and have your serial number available, which can be found on the back or bottom of your machine's motor base, under the bar code.

OpenIf I received a secondhand Vitamix® machine as a gift, will you still honour the warranty?

Yes, the warranty is transferable. We will honour the remaining warranty based on the original date of purchase.

OpenHow many years are left on my warranty?

To find out how many years are remaining on your warranty, contact Customer Service and have your serial number available, which can be found on the back or bottom of your machine's motor base, under the bar code.

OpenAre package components (tamper, cookbook, DVD) covered under warranty?

No, these items are not covered under warranty. Please contact Customer Service for any additional information.

OpenCan I register my machine online?

If you purchased your machine from a Vitamix show, an online store, or retail location, you can register your machine online.

OpenHas my blender been registered for me?

If you purchased your machine from a Vitamix show, an online store, or retail location, you can register your machine online.

OpenWhat are the benefits of the warranty?

For the specific details of your warranty, please refer to the warranty certificate that came with your machine. You may also contact Customer Service, and have your serial number available at the time of the call. The serial number is located on the back or bottom your machine's motor base, under the bar code.

OpenWhere is the serial number located?

The serial number is located on the back or on the bottom of the motor base, under the bar code.

OpenWhy do you say that Vitamix® has a full warranty?

Vitamix warranties cover all parts, performance, and labour. If any part of your machine needs to be repaired or replaced during the length of your warranty (excluding damage caused by user error), Vitamix will take care of it at no charge, including two-way shipping. The length of your machine’s warranty depends on the model you select. An extended warranty is also available for all Vitamix machines at the time of original purchase.

OpenWhy should I register my blender?

Registering your machine with Vitamix® helps us update you with product notifications as necessary.