常见问题

世界各地都有 Vitamix 现场操作演示员。 查找当地有近期操作演示的 Vitamix 零售点。

我们的研发团队正在不断研究产品的发展。目前，我们还未找到能符合 Vitamix 产品安全和性能要求的玻璃容杯或不锈钢容杯设计。

Vitamix 机器的保修服务只在购买处所在国有效。

Vitamix 全尺寸机器可在 60 秒内自动清洗 - 无需拆卸。

这取决于您机器的生产年份，Vitamix 型号可能在马达底座的前方，也可能在马达底座下方的标签上。 您也可以联系客服得知您的产品型号。

 请在拨打电话时提供您的序列号。 序列号位于马达底座的背面或底部，在条形码下面。

Vitamix 机器提供多种食品质地（从浓厚萨尔萨到丝滑的 Smoothie），让您根据自己的味蕾调整每一次料理。了解有关用 Vitamix 机器能制作什么的更多信息。

For the specific details of your warranty, please refer to the warranty certificate that came with your machine, or contact customer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine's motor base, below the bar code.

Depending on the model you own, you may be able to download a copy of your owner's manual. Some owner's manuals are available for download.  If your manual is not available online, please contact customer service to request a copy.

虽然所有的马达都在 Vitamix 工厂测试过了，但大量使用仍然会造成新机器中马达绕组的进一步固化。 这种固化会发出一股焦臭味，但属于正常现象。 多次使用后，这种味道会很快消失。

此外，Vitamix 马达设有自动过载保护装置，以防止过热。 如果马达过热，会散发出焦臭味。  

一旦发生这种情况，请将电源关闭 45 分钟，让机器冷却或重置。 如果室温较高，重置时间可能会延长。 为了缩短重置时间，请取下容杯，拔掉机器插头，并在阴凉处用吹风机 将空气吹到马达底座底部的中心部分。

发出摩擦声可能是刀片轴承配件出现了故障。 请联系客服解决此问题。

发出尖锐声可能是刀片轴承配件出现了故障。 请联系客服解决此问题。

Vitamix 马达设有自动过载保护装置，以防止过热。 如果马达过热：

请将电源关闭 45 分钟，让机器冷却或重置。 如果室温较高，重置时间可能会延长。 为了缩短重置时间，请取下容杯，拔掉机器插头，并在阴凉处用吹风机 吹向马达底座底部的中心部分。

If you are still unable to start your machine, please contact customer service.

Vitamix 马达设有自动过载保护装置，以防止过热。 如果马达过热：

请将电源关闭 45 分钟，让机器冷却或重置。 如果室温较高，重置时间可能会延长。 为了缩短重置时间，请取下容杯，拔掉机器插头，并在阴凉处用吹风机 吹向马达底座底部的中心部分。    

If you are still unable to start your machine, please contact customer service.

Check Your Speed
The Vitamix machine performs best on high speed to pulverize food and process thick mixtures.

Check Your Quantity
Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine.  You may want to consider reducing the food quantity placed in the container by half (depending on how much food you started with) and possibly adding a bit of liquid.

Follow Order of Ingredients
When following Vitamix recipes, be sure to place ingredients into the container in the order listed.  If using your own recipe, follow this order for full-size containers: liquid ingredients first (water, juice, yogurt), followed by softer ingredients (tofu), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice.  Dry ingredients like protein powders should follow the ice.

Use the Tamper
If ingredients are not freely circulating, the tamper can be used to improve the flow of food.  While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and hold it in one of the corners of the container.  As the food travels around the side of the container, the tamper directs it right into the blades.  If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.

If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base).  The drive socket should be well-attached, but able to spin freely.  If the drive socket is cracked, solidly attached and unable to move, or easily removed, contact customer service.

机器开启时，容杯会在马达底座上微微移动。 但如果您的马达底座在操作面板上晃动，可能是机器底部的传动轴套或橡胶垫脚出现了问题。 请联系客服。

机器上或周围有油可能是轴承超负，或者刀片轴承配件密封条破损。 如果仍存在问题，请联系客服。

永远不需要磨 Vitamix 料理机的刀片。它们是用来粉碎原料的粉碎型刀片，不是用来切片的。如果您觉得搅拌效果不如从前，可能是机器出现了问题。请联系客服。