常见问题 - 维修、退货和故障排除
For the specific details of your warranty, please refer to the warranty certificate that came with your machine, or contact customer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine's motor base, below the bar code.
Depending on the model you own, you may be able to download a copy of your owner's manual. Some owner's manuals are available for download. If your manual is not available online, please contact customer service to request a copy.
虽然所有的马达都在 Vitamix 工厂测试过了，但大量使用仍然会造成新机器中马达绕组的进一步固化。 这种固化会发出一股焦臭味，但属于正常现象。 多次使用后，这种味道会很快消失。
此外，Vitamix 马达设有自动过载保护装置，以防止过热。 如果马达过热，会散发出焦臭味。
一旦发生这种情况，请将电源关闭 45 分钟，让机器冷却或重置。 如果室温较高，重置时间可能会延长。 为了缩短重置时间，请取下容杯，拔掉机器插头，并在阴凉处用吹风机 将空气吹到马达底座底部的中心部分。
Vitamix 马达设有自动过载保护装置，以防止过热。 如果马达过热：
请将电源关闭 45 分钟，让机器冷却或重置。 如果室温较高，重置时间可能会延长。 为了缩短重置时间，请取下容杯，拔掉机器插头，并在阴凉处用吹风机 吹向马达底座底部的中心部分。
If you are still unable to start your machine, please contact customer service.
Check Your Speed
The Vitamix machine performs best on high speed to pulverize food and process thick mixtures.
Check Your Quantity
Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine. You may want to consider reducing the food quantity placed in the container by half (depending on how much food you started with) and possibly adding a bit of liquid.
Follow Order of Ingredients
When following Vitamix recipes, be sure to place ingredients into the container in the order listed. If using your own recipe, follow this order for full-size containers: liquid ingredients first (water, juice, yogurt), followed by softer ingredients (tofu), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice. Dry ingredients like protein powders should follow the ice.
Use the Tamper
If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and hold it in one of the corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.
If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base). The drive socket should be well-attached, but able to spin freely. If the drive socket is cracked, solidly attached and unable to move, or easily removed, contact customer service.
机器开启时，容杯会在马达底座上微微移动。 但如果您的马达底座在操作面板上晃动，可能是机器底部的传动轴套或橡胶垫脚出现了问题。 请联系客服。