Please refer to our Return Policy for instructions on how to return your Vitamix product. If your purchase was made through one of our retail partners, please refer to that store's return policy.
FAQ - Service, Returns & Troubleshooting
Open
Is my Vitamix blender registered?
If your Vitamix blender was purchased directly from our website, we've already registered it for you. If your machine was purchased from a Vitamix show, another online store, or retail location, you can register your machine online.
Open
Is my Vitamix warranty still valid? Is this issue covered by my warranty?
For the specific details of your warranty, please refer to the warranty certificate that came with your machine, or contact customer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine's motor base, below the bar code.
Open
Why does my Vitamix machine smell like it's burning?
Although all motors are tested at the Vitamix factory, heavy use will cause further curing of the motor windings in new machines. This curing gives off a burning smell and is typical for wound motors. This smell will quickly dissipate after a few heavy uses.
In addition, the Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor should overheat, it may emit a burning smell.
If this occurs, turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the center section of the bottom of the motor base.
Open
Why does my Vitamix machine sound like it's grinding?
The grinding sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.
Open
Why is my Vitamix machine making a high-pitched, squeaking sound?
The high-pitched sound may indicate that the blade bearing assembly is starting to break down. Please contact customer service to troubleshoot this problem.
Open
Why won't my Vitamix machine start?
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the center section of the bottom of the motor base.
If you are still unable to start your machine, please contact customer service.
Open
Why did my Vitamix machine stop while I was blending?
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the center section of the bottom of the motor base.
If you are still unable to start your machine, please contact customer service.
Open
How can I prevent my machine from overheating?
Check Your Speed
The Vitamix machine performs best on high speed to pulverize food and process thick mixtures.
Check Your Quantity
Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine. You may want to consider reducing the food quantity placed in the container by half (depending on how much food you started with) and possibly adding a bit of liquid.
Follow Order of Ingredients
When following Vitamix recipes, be sure to place ingredients into the container in the order listed. If using your own recipe, follow this order for full-size containers: liquid ingredients first (water, juice, yogurt), followed by softer ingredients (tofu), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice. Dry ingredients like protein powders should follow the ice.
Use the Tamper
If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and hold it in one of the corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.
Open
Why won't the blades in my Vitamix machine rotate?
If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base). The drive socket should be well-attached, but able to spin freely. If the drive socket is cracked, solidly attached and unable to move, or easily removed, contact customer service.
Open
Why is my Vitamix machine wobbling on the countertop?
The container will slightly move on the motor base when the machine is turned on. But if your motor base is wobbling on the countertop, there is an issue with your drive socket or the rubber feet on the bottom of the machine. Please contact customer service.
Open
Why is there grease around the bottom of my Vitamix container, or on the countertop?
Grease on or around the machine may indicate an overfilled bearing, or that the blade bearing assembly seal is starting to break down. If the problem persists, please contact customer service.
Open
Do my Vitamix blades need to be sharpened?
The blades in Vitamix containers never need to be sharpened. They are hammermill blades designed to pulverize, not slice. If you feel your blend quality has changed, there could be a different problem with your machine. Please contact customer service.
Open
What is your return policy for the U.S. and Canada?
Please review our return policy here
Open
What is the cost of return shipping if I do choose to return my machine within the 60-day trial?
If you are a U.S. or Canadian customer, you will receive free return shipping as part of the Vitamix® 60-day trial. Contact Customer Service for a pre-paid return shipping label and Return Authorization number.
***