The shipping and handling fee is dependent on the carrier, contents of the package, and distance.
FAQ - Service/Repairs
How can I send my machine to Vitamix for service?
Contact Customer Service, and have your serial number available at the time of the call. The serial number is located on the back or on the bottom of the motor base, under the bar code.
Where can I find more information about Vitamix® product recalls?
Please click here to learn more about recalled Vitamix products, and enter your serial number to find out if your product has been recalled.
If I send my machine in for a repair, when can I expect it back?
Repairs normally take 2-3 business days to complete. Additional time will be needed for shipping and handling. Contact Customer Service for an estimated delivery time, and have your serial number available at the time of the call. The serial number is located on the back or on the bottom of the motor base, under the bar code.
Do you have an authorized repair station in my area?
Please visit our online Service Center for more information about having your Vitamix® machine repaired.
Are Vitamix warranties valid worldwide?
IMPORTANT RESTRICTION: VITAMIX MAY RESTRICT WARRANTY SERVICE FOR OUR PRODUCTS TO THE COUNTRY WHERE VITAMIX OR ITS AUTHORIZED DISTRIBUTORS ORIGINALLY SOLD THE PRODUCT.
Vitamix does not recommend use of our products outside of the country where such products were sold and built to be used.
• Our products are approved and certified to country-specific safety standards.
• Each country may require a different voltage and frequency, power cord and plug for the same product.
• After-sales service may not be available outside of the country where Vitamix or any of its authorized distributors originally sold a product, as our authorized distributors and repair technicians stock repair parts that may be country-specific.