Preguntas frecuentes - Identificación y solución de problemas
Abierto
Is it normal for the container to move slightly on the motor base when you start the machine?
Sí, es normal que esto suceda ya que el enganche se está alineando con el acople.
Abierto
Why does my machine smell like it’s burning?
Aunque todos los motores son probados en la fábrica de Vitamix®, el uso pesado podrá causar el curado de los devanados del motor. Este curado expide un olor a quemado y es típico en los motores de bobinado. Este olor se disipará rápidamente después de unos cuantos usos pesados.
In addition, the Vitamix motor is designed to protect itself from overheating. If the motor should overheat, it may emit a burning smell. Turn the power switch off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperatures exist. To reduce the reset time, unplug the machine, remove the container, and blow air into the center section of the bottom of the base with a hair dryer on the cool setting.
Abierto
Why did my machine stop while I was blending a milkshake, peanut butter, hummus, or other thick mixture?
The machine stopped because its thermal protector sensed that the machine was about to overheat. Turn the power switch off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperatures exist. To reduce the reset time, unplug the machine, remove the container, and blow air into the center section of the bottom of the base with a hair dryer on the cool setting.
Below are some tips to prevent overheating when processing thick mixtures with a Vitamix® 5200. If these suggestions do not improve the performance of your machine, please contact Customer Service.
Verifique su velocidad
When starting the machine, make sure the switch on the left is down and the Variable Speed Dial is turned to 1. Turn the machine on, turn the Variable Speed Dial from 1 to 10, and flip the switch to High within five seconds. The Vitamix machine performs best on High speed to pulverize food and process thick mixtures.
Verifique su cantidad
Procesar papas cocidas, arroz cocido o frijoles cocidos hace que la carga de la máquina sea más pesada de lo normal. Le sugerimos reducir a la mitad la cantidad de alimentos introducidos en el vaso (en función de la cantidad inicial) y, de ser posible, agregar un poco de líquido.
Siga el orden de los ingredientes
Introduzca los ingredientes en el vaso en el orden indicado en su receta Vitamix. Si está usando una receta propia, coloque primero los ingredientes de consistencia más líquida (agua, jugo), luego los de consistencia más suave (tofu, yogurt), después las frutas o verduras más jugosas (uvas, pepinos), las frutas y verduras de consistencia más firme (manzanas, zanahorias), los ingredientes congelados (bayas congeladas) y al último el hielo. Si va a usar proteínas en polvo, éstas deberán agregarse después del hielo.
Use la barra presionadora
Si los ingredientes no circulan libremente, puede usar la barra presionadora para mejorar el flujo de los alimentos. Mientras la máquina está funcionando y con la tapa colocada firmemente en su lugar, introduzca la barra presionadora a través de la abertura del tapón de la tapa y manténgala presionada en una de las esquinas del vaso. Mientras los alimentos se mueven a los lados del vaso, la barra presionadora los dirigirá hacia las cuchillas. Si se llega a formar una bolsa de aire alrededor de la cuchilla, la barra presionadora la deshará y creará un flujo continuo de alimentos a través de las cuchillas.
Abierto
My machine won’t start. What should I do?
El motor de su Vitamix® está equipado con una Protección automática contra sobrecarga para evitar que éste se sobrecaliente. Si el motor se apaga, siga estas instrucciones:
Turn off the power switch for up to 45 minutes to reset. Reset time will be extended if high room temperatures exist. To reduce the reset time, unplug the machine, remove the container, and blow air into the center section of the bottom with a hair dryer on the cool setting.
If you are still unable to start your machine, please contact Customer Service.
S30
Abierto
Why isn’t the S30 running when I turn it on?
The S30 contains a Safety Interlock System that won’t allow the machine to run if it senses that the container is not properly attached to the motor base. See instructions for how to properly align the container with the motor base.
Abierto
Why did the S30 stop in the middle of my recipe?
Either 1) the container was lifted or rocked from the motor base during blending and can quickly be reset or 2) the motor has overheated. Turn the dial to the Stop [○] position and allow the motor to cool for about an hour. Follow these S30 blending tips to avoid overheating the motor in the future.
Abierto
I’m having trouble removing the S30 blade base from my container. How can I get it off?
Place a plastic or wooden spatula handle in the notches of the blade base and turn the spatula counterclockwise to loosen the blade base from the container. Watch this technique
Servicio, devoluciones e identificación y solución de problemas
Abierto
The blades in my container have stopped rotating. What is causing this?
If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base). The drive socket should be well-attached, but able to spin freely. If the drive socket is cracked, solidly attached and unable to move, or easily removed, contact Customer Service to request parts or service.
Abierto
I hear a high-pitched, squeaking sound. What is causing this?
The high-pitched sound may be indicating that the blade bearing assembly is starting to break down. We suggest you contact Customer Service to troubleshoot the problem you are experiencing.
Abierto
Why does my blender sound like it’s grinding?
The grinding sound may indicate the blade bearing assembly is starting to break down. We suggest you contact Customer Service to troubleshoot this problem.
Abierto
There’s grease around the bottom of my container or on the countertop. What is causing this?
This may indicate an overfilled bearing or that the blade bearing assembly seal is starting to break down. If the problem persists or if grease is found on the counter, contact Customer Service.
Abierto
The motor base of my machine is wobbling on the countertop. What should I do?
The container will slightly move on the base when the machine is turned on. But if your motor base is wobbling on the countertop, there is an issue with your drive socket or the rubber feet on the bottom of the machine. Please contact Customer Service for further assistance.