常见问题

下列情况会造成传动轴套的过早磨损：

• 在马达完全停止旋转前，卸下容杯
• A worn blade assembly gear
• 当马达正在旋转时，将容杯装在传动轴套上
• 正在搅拌时晃动或倾斜容杯
• A foreign object in the container
• 定心垫未安装时运行机器
• 使用未经 Vitamix® 许可的部件或产品

Weekly:

• Inspect drive sockets and centering pads according to directions in the Blender Care & Maintenance Guide.

每月：

• 检查所有容杯是否有磨损或裂缝。 
• Inspect all blade assemblies according to directions in the Blender Care & Maintenance Guide.

1. 执行建议的预防性维护步骤。
2. 避免长时间搅拌超厚的原料。
3. 遵循手册中概述的程序说明。
4. Keep at least 12 inches of open space around the blender.

Vitamix only recommends using a bleach sanitizer at 100 ppm on polycarbonate containers.

The motor is designed with thermal overload protection, which senses when the motor has overheated and automatically stops the motor. Depending on how hot the unit became, it may take an hour or more to cool down. Once the unit has cooled, the thermal overload protection device will close and allow the unit to operate again. If this continues, please contact us at 800.886.5235 or commercialts@vitamix.com.

Blade assemblies are a wear item and require periodic replacement based on use. Vitamix® recommends inspecting blade assemblies weekly according to the Blender Care & Maintenance Guide instructions below. Contact us at 800.886.5235 or commercialts@vitamix.com if you determine that you need a replacement blade assembly.

• 检查外表面是否有缺口、裂缝或凹痕。 一经发现，请立即更换。
• 检查刀片组件齿轮是否磨损。轮齿应该很深且有连续的齿刃。
• 检查齿轮下方的刀片组件。如果发现任何密封件出现开裂、丢失或位移的情况，请更换刀片组件。
• 手动旋转刀片，使其平稳、紧固、具有耐光性。
• 将刀片组件的齿轮放在食指和拇指之间，沿垂直方向上下推动齿轮。如发现任何垂直移动，请立即更换刀片组件。

简而言之，应该在出现以下情况时更换刀片组件：

• “针轮”或轮子如风车一样毫无阻力地自由转动
• 不转动或用手很难转动
• 旋转时发出响声
• 垂直移动
• 左右移动
• 在本应该有密封的地方看见了钢珠轴承

下列情况会造成刀片组件的过早磨损：

• 正在搅拌时，容杯中出现了异物
• 传动轴套正在旋转时，卸下容杯或将容杯安装在机器上
• 定心垫未安装就位时运行机器
• 正在搅拌时晃动或倾斜容杯
• 传动轴套磨损
• Soaking in bleach sanitizer solution above 100 ppm 
• Placing in a dishwasher
• 使用未经 Vitamix® 许可的部件或产品
• 搅拌砂砾制品，如沙子 

Vitamix® recommends regularly using a test strip to periodically check sanitizer strength. An overly strong sanitizer concentration will cause:

• Milky or chalky appearance of containers
• Hairline cracks in container edges or handle
• Brittle containers
• 容杯起泡或脱皮
• 刀片组件的轴承密封条失效
• 防松螺母生锈

The sanitizer strength is too strong, or sanitizer is being used in conjunction with a high-temperature dish washer. Bleach sanitizer should be 100 ppm for polycarbonate containers. An overly strong sanitizer concentration will cause:

• Milky or chalky appearance of containers
• Hairline cracks in container edges or handle
• Brittle containers
• 容杯起泡或脱皮
• 刀片组件的轴承密封条失效
• 防松螺母生锈

注意： 使用规定以外的消毒剂或消毒剂强度过大可能会造成容杯和刀片组件保修无效。

不，不需要卸下这些部件，就能轻松拆卸或安装传动轴套。

因为隔音罩具有密封性，当果汁、糖或混合物溅到后罩的密封垫圈上时，隔音罩的粘性会加强，从而使门紧闭。如果出现这种情况，将整个隔音罩卸下来，浸泡在热肥皂水中。

No, the sound enclosure is made from a polymer called Tritan™. This material is great for sound reduction and durability in certain applications, but it is not dishwasher safe.

不安全。如果让洗碗机处在高温下，降音垫会变形，而且可能会膨胀。

卸下隔音罩后，用拇指向上卷起降音垫的前角，并沿对角方向将垫圈拉向马达底座后角的背面。

Vitamix® 向原始终端用户保证：

马达底座：

If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.

If the motor base fails after thirty (30) days but within one year from the original date of purchase, due to a defect in materials or workmanship, Vitamix will assume the cost of all parts and labor necessary to repair the motor base.

If the motor base fails after one year but within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.

容杯、盖子、刀片组件和隔音罩： （如包含）

容杯、盖子、刀片组件和 Vitamix 生产的隔音罩（如包含）如有材料和工艺问题可保修，期限为售出后一年。

不会。The Quiet One® 和其他每台 Vitamix® 机器的所有材料都是特意根据它们的性能挑选的，并且做了抗酸性测试。

The Advance®, 64-ounce Standard, 48-ounce Standard, and 32-ounce Standard containers all work with The Quiet One.

No. There are seals beneath the drive socket and base plate. In addition, the sound reducing pad has a lip around it that seals it to the base plate. The base plate has drain channels that funnel fluids away from the motor shaft.

There are three different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled. The third is a resettable count meter that can be used to compare the number of blends to register receipts.

从 The Quiet One® 上了解该信息：

将机器处于 "off" 位置，按住数字为二的程序按钮，然后开启机器。当机器循环通过该温度和周期计数时，继续按住数字为二的程序按钮七到十秒。请查看《所有者手册》了解完整说明。

You can check the motor temperature by turning the machine off, holding the number 2 button for 7 to 10 seconds and then reading the temperature.  Under normal operation, the display will read Temp: Norm. If you do not see this reading, leave the machine off until the temperature returns to normal. To cool the machine, you can also operate the unit without a container, but with the sound enclosure door closed. This will circulate the warm air out and away, and bring cool air into the motor area.

不是。将降音垫放在一个干燥的平面上，温度适宜，几天后，它就会恢复原状。

No. Light cleaning with a sanitizer will not hurt the sound reducing pad.  However, do not leave the sound reducing pad soaking in sanitizer. 

不可以。Sorbothane® 材料会膨胀，并且变形。 一旦发生这种情况，将降音垫放在一个干燥的平面上，温度适宜，几天后，它就会恢复原状。

You can check the motor temperature by turning the machine off, holding the number 2 button for 7 to 10 seconds and then reading the temperature.  Under normal operation, the display will read Temp: Norm. If you do not see this reading, leave the machine off until the temperature returns to normal. To cool the machine, you can also operate the unit without a container, but with the sound enclosure door closed. This will circulate the warm air out and away, and bring cool air into the motor area.

There are three different ways to measure your machine’s use. The first is a motor life timer. This displays the number of hours that the motor has been in operation. The second is a total cycle counter that shows the number of times the machine has been cycled. The third is a resettable count meter that can be used to compare the number of blends to register receipts.

从 Blending Station® Advance® 上了解该信息：

Press the Vitamix® logo once to reveal the mode message on the control panel.  Press button 1, then button 6 within five seconds to continue. Once the correct code is entered, the display will indicate the motor temperature (NORM, WARM, HOT), a usage count, and a total. The “COUNT” is a machine usage total and can be reset. This can be used to keep a count of the number of drinks sold in a week, day, or even an hour. To clear, press and hold the START/STOP button for 5 seconds. The “TOTAL” keeps track of the machine usage, including production and testing, and cannot be cleared. See your Owner’s Manual for complete instructions.

The Blending Station Advance comes with 34 preset programs from the factory. These programs are optimized for different blending applications. Custom blending programs can be created using a programmer kit in the event one of the 34 programs does not meet your needs.

The T&G 2 comes with 34 preset programs from the factory. These programs are optimized for different blending applications.

Vitamix® 向原始终端用户保证：

马达底座：

If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.

If the motor base fails after thirty (30) days but within one year from the original date of purchase, due to a defect in materials or workmanship, Vitamix will assume the cost of all parts and labor necessary to repair the motor base.

If the motor base fails after one year but within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.

容杯、盖子和刀片组件：

容杯、盖子和刀片组件如有材料和工艺问题可保修，期限为售出后一年。

Vitamix® 向原始终端用户保证：

马达底座：

If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.

If the motor base fails after thirty (30) days but within one year from the original date of purchase, due to a defect in materials or workmanship, Vitamix will assume the cost of all parts and labor necessary to repair the motor base.

If the motor base fails after one year but within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.

容杯、盖子和刀片组件：

容杯、盖子和刀片组件如有材料和工艺问题可保修，期限为售出后一年。

可以。Drink Machine Advance 出厂时有六个预设程序。这些程序已针对不同的料理设备进行了优化。如果六个程序中任何一个都不能满足您的需求，可以使用程序员工具包创建自定义料理程序。

Vitamix® 向原始终端用户保证：

马达底座：

If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.

If the motor base fails after thirty (30) days but within one year from the original date of purchase, due to a defect in materials or workmanship, Vitamix will assume the cost of all parts and labor necessary to repair the motor base.

If the motor base fails after one year but within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.

容杯、盖子和刀片组件：

容杯、盖子和刀片组件如有材料和工艺问题可保修，期限为售出后一年。

可以。BarBoss Advance 出厂时有六个预设程序。这些程序已针对不同的料理设备进行了优化。如果六个程序中的任何一个都不能满足您的需求，可以使用程序员工具包创建自定义料理程序。

Vitamix® 向原始终端用户保证：

马达底座：

If the motor base fails within thirty (30) days from the original date of purchase, Vitamix will replace the motor base without charge.

If the motor base fails after thirty (30) days but within one year from the original date of purchase, due to a defect in materials or workmanship, Vitamix will assume the cost of all parts and labor necessary to repair the motor base.

If the motor base fails after one year but within three (3) years from the original date of purchase due to a defect in materials or workmanship, Vitamix will assume the cost of the parts deemed necessary to repair the base.

容杯、盖子和刀片组件：

容杯、盖子和刀片组件如有材料和工艺问题可保修，期限为售出后一年。

Please read all instructions in the Owner’s Manual before cleaning any part of the machine.

The PBS is backed by a one-year parts only warranty.

不能。Mix’n Machine 不可编程。 

可以。 Mix’n Machine Advance 出厂时有六个预设搅拌程序，已对其进行了优化。 这些程序已针对不同料理设备进行了优化。如果六个程序中任何一个都不能满足您的需求，可以使用程序员工具包创建自定义料理程序。

不能。Mix’n Machine 的作用是搅拌用作冰淇淋基底的水果片或糖果片，虽然能将水果或糖果搅拌均匀，但食材仍相对完整。

Vitamix® 向原始终端用户保证：

If the Mix’n Machine fails within thirty (30) days from the original date of purchase, Vitamix will replace the machine without charge. If the Mix’n Machine fails after thirty (30) days but within three (3) years from the original date of purchase due to a defect in materials or workmanship, the Mix’n Machine motor base is backed by a three-year component warranty with one year on labor. For more information regarding this warranty, please contact your local dealer or a Vitamix service representative at +1.440.782.2450.

注意：如果在美国境外，有关所有保修内容请咨询您所在国的 Vitamix 分销商。

Vitamix® 向原始终端用户保证：

If the Mix’n Machine Advance fails within thirty (30) days from the original date of purchase, Vitamix will replace the machine without charge.  If the Mix’n Machine Advance fails after thirty (30) days but within three (3) years from the original date of purchase due to a defect in materials or workmanship, the Mix’n Machine Advance motor base is backed by a three-year component warranty with one year on labor. For more information regarding this warranty, please contact your local dealer or a Vitamix service representative at +1.440.782.2450.

注意：如果在美国境外，有关所有保修内容请咨询您所在国的 Vitamix 分销商。