If you are a U.S. or Canadian customer, you will receive free return shipping as part of the Vitamix® 60-day trial. Contact Customer Service for a pre-paid return shipping label and Return Authorization Number.
FAQ - Retours
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What is your return policy for the U.S. and Canada?
We are so certain that you will see the value and benefits of using your Vitamix® machine each day that we are happy to offer a risk-free, 60-day, in-home trial. If you are not completely satisfied with the performance of your Vitamix machine, simply return it within 60 days for a full refund—Vitamix will even pay for return shipping if you are in the U.S. or Canada. Vitamix stands behind its products, and our commitment to your satisfaction is our top priority. If you purchased your machine from a retailer, please contact the store for the details of its return policy.
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How do I return a Vitamix® product?
Veuillez contacter le service client pour recevoir un numéro d'autorisation de retour et des instructions pour retourner votre produit.
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Do you accept Vitamix® trade-ins?
Oui. Vitamix est heureux de vous aider à échanger votre Vitamix actuel pour un autre modèle par l'entremise de notre programme d'échange.
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How can I send my old machine to Vitamix® as part of the trade-in program?
Communiquez avec le service à la clientèle pour obtenir des instructions sur l'échange de votre appareil Vitamix existant contre un nouveau modèle.
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What is the cost of shipping when I send my machine to Vitamix® as part of the trade-in program?
Les frais de manutention et transport dépendent du transporteur, du contenu du paquet et de la distance.